Legal
Privacy Policy
Last Updated: 7/8/2026
Introduction
Kriyova Solutions provides AI-powered software, automation, chatbot, and cloud-based services for businesses. We are committed to protecting privacy and securing all personal and business data processed through our platform. This Privacy Policy explains what data we collect, how we use it, and the rights you have when using our services. By using Kriyova Solutions, you agree to the practices described in this policy.
Data Controller & Processor Role
Kriyova Solutions may act as either a Data Controller or Data Processor depending on the service. For customer-managed business data processed through our platform, the customer remains the Data Controller. We process such data strictly under customer instructions and applicable data protection laws.
Information We Collect
We collect information such as name, email address, company details, billing information, authentication data, IP address, device and browser information, API usage data, chatbot conversations, uploaded documents, and system logs. Some data is provided directly by you, while technical data is collected automatically to ensure security, stability, and performance.
How We Use Information
We use collected data to provide and maintain our services, authenticate users, manage accounts, process payments, deliver AI and automation features, provide customer support, improve performance, detect fraud, and comply with legal obligations. Data is processed only when a valid legal basis exists.
AI & Data Processing
Our AI systems process user inputs, documents, and business data solely to deliver requested functionality. Customer data is not used to train public or shared AI models unless explicit consent is provided. We apply strong technical and organizational measures to protect sensitive business information.
Data Sharing
We do not sell personal data. Information may be shared only with trusted service providers such as cloud infrastructure, AI providers, payment processors, monitoring tools, and analytics services. All partners are contractually bound to maintain confidentiality and data protection standards.
Subprocessors
We use selected subprocessors for hosting, AI processing, payments, analytics, email delivery, and system monitoring. All subprocessors are evaluated for security, reliability, and compliance and only process data as required to deliver our services.
International Data Transfers
Your data may be processed in countries outside your region, including outside the European Economic Area. Where applicable, we use safeguards such as Standard Contractual Clauses (SCCs) and other approved legal mechanisms to ensure adequate data protection.
Data Security
We implement industry-standard security measures including encryption, secure authentication, role-based access control, monitoring systems, audit logging, and regular security updates. While no system is fully secure, we continuously improve safeguards to protect your data.
Data Retention
We retain data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Data is securely deleted or anonymized when no longer required.
Your Rights
Depending on applicable laws such as GDPR, you may have rights to access, correct, delete, restrict processing, object to processing, request portability, or withdraw consent. Requests can be submitted through our support channels.
Cookies
We use cookies and similar technologies to provide authentication, store preferences, analyze usage, and improve platform performance. You may disable cookies in your browser, but some features may not function properly.
Data Deletion
You may request deletion of your account and associated data at any time. We will process deletion requests in accordance with legal obligations, security requirements, and retention policies.
Complaints
If you believe your data rights have been violated, please contact us first so we can address your concerns. You also have the right to file a complaint with your local data protection authority.
Contact Us
For questions about this Privacy Policy or your data rights, please contact Kriyova Solutions through our official support channels. We aim to respond to privacy-related requests in a timely manner.